Last Updated: May 16, 2026
Trve Ventures LLC, doing business as Trve Voice AI, "Trve," "Company," "we," "us," or "our," respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit https://www.trve.com, communicate with us, submit information through our forms, purchase or inquire about our services, or interact with AI phone answering, AI receptionist, call handling, appointment scheduling, lead capture, SMS/email notification, and related services provided by Trve.
This Privacy Policy applies to information we collect through our website, forms, email, phone, sales process, client onboarding, service delivery, and related business operations.
For information collected through our website, sales process, direct communications, billing, and client onboarding, Trve generally acts as the business or data controller. For information we process while providing AI receptionist, AI phone answering, call handling, appointment scheduling, lead capture, call transcription, call summary, or related services on behalf of our business clients, Trve generally acts as a service provider or processor acting under the instructions of that business client.
Our business clients are responsible for providing any legally required notices and obtaining any legally required consents from their callers, customers, employees, patients, leads, or other individuals before using call recording, call transcription, AI receptionist, SMS, email, appointment scheduling, or related services.
We may collect personal information directly from you, automatically through our website, from our business clients, from callers who interact with our AI receptionist services, and from third-party service providers used to operate our business.
The categories of information we may collect include:
This may include your name, business name, email address, phone number, mailing address, job title, and other contact details.
This may include your company name, website, industry, business hours, service areas, pricing, staff details, appointment rules, frequently asked questions, customer service policies, call handling preferences, transfer instructions, lead qualification criteria, and other information needed to configure or provide our services.
If you submit a contact form, intake form, onboarding form, or similar form, we may collect the information you provide, including your name, phone number, email address, business details, comments, questions, and service preferences.
In connection with our AI phone answering and AI receptionist services, we may collect or process information related to calls handled through our services. This may include caller names, caller phone numbers, call recordings, call transcripts, call summaries, messages, lead details, appointment requests, appointment details, caller questions, business-specific responses, transferred call information, and other information shared during a call.
If our services are used to schedule appointments, capture leads, or qualify callers, we may collect or process appointment dates, requested services, customer preferences, lead status, urgency, notes, and other details needed to complete the requested action.
If you purchase services from us, we may collect billing details such as your name, billing address, email address, payment status, invoices, subscription details, and transaction records. Payment card information may be processed by third-party payment processors, such as Stripe or similar providers. We do not typically store full credit card numbers on our own systems.
We may collect information when you communicate with us by email, phone, SMS, website form, chat, or other methods. This may include message content, contact details, timestamps, and records of our communications.
When you visit our website, we may automatically collect information such as your IP address, browser type, device type, operating system, referring website, pages viewed, time spent on pages, links clicked, and other usage data.
We may use cookies, pixels, analytics tools, and similar technologies to operate our website, improve user experience, understand website traffic, measure marketing performance, and improve our services.
We may collect information in the following ways:
We may use personal information for the following purposes:
Our services may involve AI phone answering, AI receptionist workflows, call recording, call transcription, call summaries, lead capture, appointment scheduling, call transfers, SMS/email notifications, and related business communication services.
Depending on the services configured by our business clients, calls may be recorded, transcribed, summarized, analyzed, or processed by AI and related service providers. Information shared during calls may be used to complete the caller's request, provide information, schedule appointments, qualify leads, notify the business client, transfer calls, improve service quality, troubleshoot issues, or support the services requested by the business client.
Business clients are responsible for determining how their AI receptionist is configured, what information it collects, what disclosures are provided to callers, and whether any consent is required for call recording, transcription, AI processing, SMS communications, appointment scheduling, or other features.
Trve is not responsible for a business client's failure to provide legally required notices, obtain legally required consents, or comply with industry-specific privacy, recording, marketing, consumer protection, healthcare, financial, employment, or other laws.
Trve uses third-party technology platforms and service providers, to help provide AI receptionist, AI phone answering, call automation, call handling, transcription, call summary, lead capture, and related services.
Autocalls.ai and similar providers may process call data, caller information, transcripts, recordings, business instructions, prompts, call summaries, and related service data as necessary to provide the services. These providers act as service providers, processors, or subprocessors, depending on the circumstances and applicable law.
By using our services, business clients understand that call-related information may be processed through third-party platforms and infrastructure used to deliver the AI receptionist services.
We may share personal information with the following categories of recipients:
We may share information with trusted vendors and service providers that help us operate our business and provide our services, including:
When callers interact with an AI receptionist configured for a business client, we may share call summaries, transcripts, recordings, lead details, appointment details, caller contact information, messages, and related information with that business client.
We may share information with attorneys, accountants, consultants, auditors, insurers, and other professional advisors where reasonably necessary for business, legal, compliance, insurance, or financial purposes.
We may disclose information if required or permitted by law, subpoena, court order, legal process, government request, regulatory inquiry, or to protect our rights, safety, users, clients, or others.
If we are involved in a merger, acquisition, financing, sale of assets, reorganization, bankruptcy, or similar business transaction, information may be transferred or disclosed as part of that transaction.
Payments may be processed through third-party payment processors such as Stripe or similar providers. These payment processors may collect and process payment card details, billing information, transaction data, and related information according to their own privacy policies and terms.
We do not typically store full payment card numbers on our own systems. We may store payment status, invoice records, subscription details, billing contact information, and transaction history for business, tax, accounting, legal, and customer service purposes.
We may use cookies, pixels, log files, analytics tools, and similar technologies to operate and improve our website and services. These technologies may help us understand website traffic, measure marketing performance, remember preferences, diagnose technical issues, and improve user experience.
You can usually control cookies through your browser settings. If you disable cookies, some parts of our website may not function properly.
If we use third-party analytics or advertising tools, those providers may collect information about your visits to our website and other websites over time. Depending on how such tools are configured, certain data sharing may be considered "sharing" or "targeted advertising" under some privacy laws.
We do not sell personal information for money.
We also do not knowingly sell or share personal information of individuals under 16 years of age.
If we ever use advertising, analytics, pixels, cookies, or similar technologies in a way that may be considered a "sale," "sharing," or "targeted advertising" under applicable privacy laws, we will update this Privacy Policy and provide any legally required opt-out rights.
We retain personal information for as long as reasonably necessary to provide our services, operate our business, communicate with you, manage client relationships, comply with legal obligations, resolve disputes, enforce agreements, maintain security, prevent fraud, and support legitimate business purposes.
Call recordings, call transcripts, call summaries, appointment details, lead information, and related service data may be retained according to our client agreements, platform settings, operational needs, legal requirements, or instructions from the applicable business client.
We may retain certain information for longer periods if required for tax, accounting, legal, regulatory, security, dispute resolution, backup, or compliance purposes.
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no method of transmission over the internet, phone networks, cloud systems, telecommunications systems, AI platforms, third-party platforms, or electronic storage is completely secure. We cannot guarantee absolute security of any information.
Business clients are responsible for securing their own accounts, login credentials, forwarding numbers, connected systems, email accounts, SMS destinations, calendars, CRMs, and any information they receive through our services.
To the maximum extent permitted by law, Trve is not responsible for unauthorized access, disclosure, loss, theft, misuse, alteration, or destruction of information caused by circumstances outside our reasonable control, including third-party platform failures, cyberattacks, telecommunications issues, internet outages, user error, client misuse, unauthorized access to client-controlled systems, or failures of systems not controlled by Trve.
Nothing in this Privacy Policy limits any rights that cannot be limited under applicable law.
We and our service providers may store, process, or access personal information in the United States and other countries where we or our service providers operate.
If personal information is transferred outside your country or region, we use legally recognized transfer mechanisms where required. These may include data processing agreements, standard contractual clauses, adequacy decisions, or participation by applicable service providers in recognized data privacy frameworks.
Depending on where you live, you may have certain rights regarding your personal information. These rights may include the right to:
To submit a privacy request, contact us at:
hello@trve.com
We may need to verify your identity before processing your request. In some cases, we may be unable to fulfill a request if we need to retain information for legal, security, contractual, fraud prevention, dispute resolution, accounting, or compliance purposes.
If your information was collected through a business client's use of our AI receptionist services, we may direct your request to that business client or assist the client in responding, depending on the circumstances and applicable law.
If you are a California resident, you may have rights under California privacy laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act, if those laws apply to us or to the relevant processing activity.
Subject to applicable law and verification, California residents may have the right to:
To exercise California privacy rights, contact us at:
hello@trve.com
We do not sell personal information for money. If our use of cookies, analytics, pixels, or advertising technologies is considered a "sale" or "sharing" under California law, we will provide any legally required opt-out mechanism.
We do not intentionally request sensitive personal information unless necessary to provide services requested by a business client or caller.
Callers should avoid sharing sensitive information with an AI receptionist unless it is necessary for the purpose of the call. Business clients are responsible for determining whether their use of our services involves sensitive personal information and for complying with any applicable industry-specific privacy, consent, security, and disclosure requirements.
We do not design our services for the purpose of collecting highly sensitive information such as medical records, financial account credentials, government identification numbers, or similar information unless specifically agreed in writing and supported by appropriate compliance measures.
Our website and services are intended for businesses and adults. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete the information. Business clients are responsible for ensuring that their use of our services does not intentionally collect information from children unless they have all required legal authority, notices, consents, and safeguards.
Our website or services may link to or integrate with third-party websites, platforms, tools, or services. We are not responsible for the privacy practices, security, content, or policies of third parties. Your use of third-party services may be governed by their own terms and privacy policies.
Business clients using Trve's AI receptionist services are responsible for:
Call recording, monitoring, transcription, and AI processing laws vary by state, country, industry, and situation. Some jurisdictions require notice or consent from all parties before recording or transcribing a call.
Business clients are responsible for determining and implementing legally appropriate call recording, transcription, AI, and consent disclosures for their own callers and customers. Trve may provide suggested disclosure language, but business clients remain responsible for legal compliance.
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date above. The updated policy will be effective when posted unless otherwise stated.
Your continued use of our website or services after an updated Privacy Policy is posted means you acknowledge the updated policy.
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Trve Ventures LLC Website: https://www.trve.com Email: hello@trve.com